Spray Foam Removal - Terms & Conditions

These Terms & Conditions ('Terms') apply to all contracts for spray foam inspection, removal, and associated remedial works provided by Clear Foam Solutions ('we', 'us', 'our') to the customer ('you', 'your'). They should be read together with the Quotation, Order Form, and any site-specific Method Statement.

1. Scope of works

We will carry out only the works described in the Quotation/Order Form and any agreed variations in writing. Spray foam removal is performed to the extent reasonably accessible within the roof void and as defined by the scope (e.g., slopes, apex, eaves).

2. Customer responsibilities

• Provide safe access to the property and the loft/roof void, including clear walkways where agreed.
• Ensure electricity and lighting are available if required (or agree alternative arrangements in advance).
• Remove or protect stored items from the work area unless we have agreed a clearance service in writing.
• Inform us in advance of any known issues including leaks, structural concerns, electrical faults, pests, asbestos, or unsafe access.

3. Risks and limitations

Spray foam can adhere strongly to timbers, membranes, felt, tiles, and services. Removal may reveal pre-existing defects or cause cosmetic marking. We cannot guarantee removal from concealed, inaccessible, or close-boarded areas unless specifically included. If we identify conditions that make the work unsafe or materially different from the survey assumptions, we may pause works and agree a variation.

4. Roof coverings, membranes and underlays

Some roof constructions may be fragile. During removal, parts of membrane/underlay may be brittle or compromised. Where damage is present or occurs, we will record it and discuss options (e.g., patch repair, membrane insert, or referral for re-roof works). Unless explicitly included, we are not responsible for replacement of roof coverings.

5. Dust, debris and cleaning

Our processes may create dust/particles and loose debris. We will use reasonable measures to control and clean, but you should expect some residual dust in loft spaces. A 'deep clean' level can be quoted separately if required.

6. Waste and disposal

We will bag and remove waste generated by our works where included, and dispose of it via a licensed facility. A Waste Transfer Note can be provided on request. If skip hire or specialist disposal is required, this will be identified and quoted.

7. Variations and additional work

Any work not included in the original scope (e.g., extra foam areas, timber repairs, felt repairs, re-insulation, ventilation upgrades) will be treated as a variation and must be agreed in writing with price and programme impact.

8. Payment terms

Payment terms are as stated on the Quotation/Invoice. Unless otherwise agreed, the balance is due on completion or within 3 working days of invoice. We may charge interest and reasonable recovery costs on late payments as permitted by law.

9. Cancellations, postponements and access failures

If you cancel or postpone after booking, we may charge a reasonable fee to cover committed costs and lost time. If we attend site and cannot proceed due to access restrictions, unsafe conditions, lack of utilities, or undisclosed constraints, a call-out/day-rate may apply.

10. Defects, complaints and warranty

We provide a limited workmanship warranty as stated on the Removal Certificate. If you believe there is a defect, notify us promptly in writing. We must be given a reasonable opportunity to inspect and rectify within the warranty scope.

11. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our liability is limited to the contract value for the works, and we are not liable for indirect or consequential losses.

12. Data protection

We process personal data to provide our services, manage accounts, and comply with legal obligations. See our Privacy Notice for details.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of that jurisdiction have exclusive jurisdiction.

Contact Information

For questions about these Terms and Conditions, please contact us: